https://www.se.onkyo.com/en/irajax/en/customer-service-program-118747.html/cHJvamVjdC5jb21tb24udXJsU2hvcnRlbmVyOw==

Customer Service Program

Monday 29th October 2018
 
Dear customers,
 
Pioneer & Onkyo Europe GmbH (now acquired by Aqipa GmbH) has made the decision to withdraw the Customer Care Program from new applications. 

This extended goodwill warranty has been running for several years and it has now reached the stage where if present, the defective network chip malfunction will have already taken place and be identifiable as the sole reason of an issue that is experienced. 

The few number of applications that are now received mean it is now no longer feasible to continue the goodwill program.

It has been stated from beginning of the program that Pioneer & Onkyo Europe GmbH (now Aqipa GmbH) may revise the Terms and Conditions of the Customer Care Program or Cashback Program at any time and may suspend or terminate either Program at any time without notice.
 
If you do now experience any issues, please contact your nearest service centre for diagnosis of the issue and respective repair.
 
Please note that anyone who already has applied for this offer will have their order fulfilled as soon as their form has been processed, and our team are working hard to get everything sent out to customers as soon as possible.
 
We apologise for any inconvenience caused.

RSS News

Onkyo issues Firmware Update for Apple AirPlay 2

OSAKA, JAPAN. Onkyo is pleased to confirm the release of a firmware update that will add Apple AirPlay 2 capabilities to… more

Press Release dated: 18 Apr 2019
Onkyo Unveils A High-Performance THX® Certified Select™ AV Receiver and Flexible 3D Audio-Ready Home Cinema Packages

OSAKA, JAPAN. Onkyo is continuing its mission to make home entertainment more immersive and ever more adaptable with the… more

Press Release dated: 26 Mar 2019
Onkyo Launches Value-Packed AVRs with Dolby Atmos® and DTS:X® for 3D Audio Through Any Speaker Layout

OSAKA, JAPAN. Onkyo presents a persuasive value proposition with two Dolby Atmos and DTS:X enabled A/V receivers, the 5.2-ch… more

Press Release dated: 6 Feb 2019
Onkyo Launches Apple AirPlay 2 Support in Spring 2019.

OSAKA, JAPAN. Onkyo is pleased to announce support for Apple AirPlay 2 on select network-enabled components with a firmware… more

Press Release dated: 9 Jan 2019
Onkyo Launches MQA Support, TIDAL Masterson Select Hi-Fi Components via Firmware Update on Dec. 18th

OSAKA, JAPAN. Onkyo is pleased to announce a firmware update release on Dec. 18th that activates MQA audio playback… more

Press Release dated: 13 Dec 2018

Current Catalogue

Catalog ONKYO Audio Video Products 2017-2018
Download pdf (51.54 MB)